Cruise&Maritime Voyages  

South Quay Travel & Leisure Limited (In Administration)
trading as Cruise & Maritime Voyages (Australia)

We are sorry to inform you that South Quay Travel Limited (SQTL) – which traded under Cruise & Maritime Voyages – was placed into administration on 20 July 2020. Paul Williams, Phil Dakin and Edward Bines of Duff & Phelps Ltd. were appointed Joint Administrators of SQTL in the UK. At present the Administrators are evaluating SQTL’s financial position.

Furthermore, Marcus Ayres and Ken Whittingham of Duff & Phelps were appointed on 24 July 2020 as Joint and Several Administrators of Cruise & Maritime Voyages Pty Limited.

The information below sets out specific advice for Australian-based retail customers (Customers) to follow depending on what holiday and travel arrangements you have booked and how you paid for them.

Please be aware that all bookings that have not taken place are cancelled.

 

Immediate Next Steps:

It is recommended that Customers take the following steps to seek to recover sums paid to SQTL:

  • Customers that have booked a cruise holiday through a travel agent should contact the travel agent in the first instance for further advice and assistance as they may have made or be able to make alternative arrangements for you.
  • Customers are recommended to contact their payment card issuer (credit or debit) to advise of the failure and non-supply of the service to establish any rights that may exist to obtain a refund.
  • Furthermore, Customers should consider the coverage of any personal travel insurance policies that may be held as a means of full or partially recovering the cost of the cruise holiday.

If the immediate next steps above lead only to a partial or no refund, please follow the guidance below:

Customers should submit a claim (for either the full amount or shortfall) in the insolvency process of SQTL. The Joint Administrators of SQTL will issue specific notices to Customers and publish them on SQTL’s website (https://www.southquaytravel.com/) and the local SQTL website (https://cmvaustralia.com/)

SQTL Claim Form
(to be submitted to: enquiriesSQTL@duffandphelps.com)

 


Paul Williams, Phil Dakin and Edward Bines of Duff & Phelps Ltd. were appointed Joint Administrators of CMV Holdings London Limited, Cruise & Maritime Voyages Limited, South Quay Travel & Leisure Limited, South Quay Transport Services Limited, Independent Coach Travel (Wholesaling) Limited and Viceroy Limited (the “Companies”) on 20 July 2020. The Companies have ceased trading.

The Joint Administrators will manage the affairs, business and property of the Companies. The Joint Administrators are neither personally adopting any contracts that may have been entered into by the Companies, nor are they personally liable in any way in respect of them. The Joint Administrators are all licensed in the UK by the Insolvency Practitioners Association and governed by the Code of Ethics.

If your query is not addressed by the above guidance, the Joint Administrators’ team can be contacted at enquiriesSQTL@duffandphelps.com.

One of the Administrators’ team will endeavour to deal with your enquiry as soon as practicable. However, I do ask that you bear with us as our office is expected to experience a high volume of emails and calls.

The Administrators’ offices are located at The Shard, 32 London Bridge Street, London, SE1 9SG.